ISLAMABAD (APP) – Pakistan Telecommunication Authority (PTA) has received 24,510 complaints against Cellular Mobile Operators (CMOs) under its Comprehensive Complaints Management System.
The authority has addressed 98.7 percent of the complaints successfully, it said.
Most of complaints pertained to the misuse of service, 45.3 percent to obnoxious, fraudulent and undesired communication, and the sending of SPAM messages, revealed regulator’s annual report for 2015.
As per details, the Authority had launched the system a few years back, enabling consumers to lodge their complaints online.
During the financial year 2015, a total of 40,445 complaints were received against telecom service providers including CMOs, Pakistan Telecommunication Company Limited (PTCL), Long Distance International (LDIs), Wireless Local Loop (WLL) and Internet Service Providers (ISPs) as compared to 36,092 complaints during the corresponding period last year.
The reason for this increase was the rise in complaints regarding CMO verification issues and PTCL faults in service.