LAHORE – Mobile companies have stayed by us through thick and thin. Through boring nights they have provided us packages that make our nights pass by chatting away. Through boring weddings, they have provided us with data packages that make us rule the internet for hours. Would you believe if someone claims you are being scammed by your beloved mobile company?
Hija Kamran from Karachi claims that Telenor is ardently scamming its users.
https://twitter.com/hijakamran/status/1082693833199181826
https://twitter.com/hijakamran/status/1082693996533690369
Hija says everytime she receives a particular message, she gets charged with 0.75 PKR for no reason. She checks her credit that has been cut automatically.
https://twitter.com/hijakamran/status/1082694178784583681
She has an app that does not charge fee for checking balance. Therefore, there is no explanation as to where the amount goes and why?
https://twitter.com/hijakamran/status/1082694339560640512
https://twitter.com/hijakamran/status/1082695612481585158
https://twitter.com/hijakamran/status/1082694961835970560
Hija claims to not be using mobile data at all, therefore, she is not content with the fact that she is getting messages implying her network’s data to be active.
Hija later informed in an update that she received a call from the Telenor’s tech team which explained that data activity on her number is the cause of the messages. Hijah still denied the usage of mobile data.
https://twitter.com/hijakamran/status/1082964591611707392
Telenor was adamant that they are ensuring “transparency”.
https://twitter.com/telenorpakistan/status/1082976814799224832
Telenor further insisted on helping Hija find a solution but did not admit to any fault at their part.
https://twitter.com/telenorpakistan/status/1082977065740259328
When DailyPakistan contacted the cellular giant for the clarification. The company proposed a solution for their valued customers.
Clarification:
“In order to provide services transparently by keeping its valued customers informed about their usage. In the absence of a data, bundle users are charged PKR 0.75/64kbps and an SMS is sent to keep the users informed about this deduction.
In order to ensure there is no disruption in internet connectivity, some handset manufacturers provide the feature of automatic switching to mobile data in case WiFi connectivity is weak or unavailable.
For the benefit of customers who intend to avoid automatic switching to data from WiFi, there’s a simple setup to disable the auto Network Switch Setting on Andriod smartphones.
From a Home screen navigate: Apps > Settings.
- From the Wireless and networks section, tap Wi-Fi.
- Tap More.
- Tap Advanced.
- Tap Smart network switch to turn off
- If presented with the “Mobile data may be used to maintain a stable Internet connection. This may result in additional charges depending on your payment plan” prompt, tap OK to continue
Or
- From a home Screen Navigate Apps and Select Settings
- From the Connections Tab Select Wifi
- Select Advanced
- Turn off ‘Switch to mobile Data Option’”
