PIA upgrades online reservation system with Turkish help

07:38 PM | 13 Sep, 2018
PIA upgrades online reservation system with Turkish help
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KARACHI - Pakistan International Airlines (PIA) has shifted its IT operation to leading Turkish IT Solutions company HITIT Computer Services to improve the online booking service for passengers.

The salient features of the new IT system are a significant improvement from the previously used SABRE, which is a US-based global online ticket reservation system.

Chairman & CEO PIA Muhammad Saqib Aziz has said that the new IT Solutions partner will definitely bring more modernization and convenience to our valued customers.

All efforts have made to make the transformation glitch-free, and that the airline’s teams have been instructed to remain available round the clock for smooth and swift transfer in all relevant areas, added Muhammad Saqib.

The airline’s reservations, inventory control, ticketing and check-in procedures, flight operations, schedule, revenue management, accounting, and crew management will use HITIT’s ‘Crane’ Solutions.

The transformation from the previous module was done in the shortest time period and training sessions were held with PIA officials and its partner travel agencies.

With the new IT solution, PIA and its travel partners will be able to work more efficiently.

The new IT solution is not only cost effective but offers additional value which will greatly help PIA in its business activity.

However, The national flag carrier has requested its passengers for their cooperation in case of any problems or inconvenience during and after the transformation for few days and have requested them to contact PIA call center.

Last month, a technical fault in the online reservation system – SABRE – of Pakistan International Airlines (PIA) had sparked the fear of flight delays among thousands of the airline’s passengers all over the world.