Pakistani Ambassadors directed for weekly hearing of Overseas complaints

ISLAMABAD (APP) - Ambassadors of Pakistan around the world have been asked to fix one day in every week for personal hearing of Overseas Pakistanis complaints at their respective embassies.

It has been conveyed through a letter to Foreign Office of Pakistan by Senior Adviser/Registrar and Grievance Commissioner for Overseas Pakistanis Hafiz Ahsaan Ahmed Khokher following directions of Federal ombudsman of Pakistan.

Foreign Office has been also asked through this letter to ensure that all focal persons appointed in 92 missions of Pakistan are actively working for the resolution of overseas Pakistanis issues. The performance as well as welfare reports must be submitted by every ambassadors to the Federal Ombudsman Secretariat on monthly basis, it added.

According to a statement issued here on Sunday, Grievance Commissioner has further directed to upload their contacts numbers and information of focal persons including their contacts ( phone, mobile, email ) on their respective websites.

The ambassadors have been advised to setup online appointment system for overseas Pakistanis so that they can avail this facility and get resolved their issues without any hassle.

It has been also asked to establish one window facilitation desks at international airports of Pakistan so that Overseas Pakistanis can contact them or avail the facilities for resolution of their issues.

Mr. Khokher also issued instructions to the officials of NADRA, Passport department,information officers and commercial counsellors working in Pakistanis embassies to work more for the resolution of overseas Pakistanis issues on priority.

Hafiz Ahsaan said that Overseas Pakistan get advice from these facilitation desks and and various problems like lost of luggage, boarding,porters, taxi, immigration and several others are
minimized .