foodpanda exercises provisions for its riders in case of mugging incidents

07:41 PM | 19 Jun, 2020
foodpanda exercises provisions for its riders in case of mugging incidents

KARACHI - A CCTV footage showing a foodpanda rider getting mugged in Karachi has become viral on social media platforms.

Muhammad Noman was on his daily delivery routine at Nazimabad, Sector 1 on 15th June 2020 where he encountered an incident as two men approached him on a motorcycle, in an attempt to rob him. A scene that plays out on streets across Pakistan almost daily, only this time there was an unusual twist.

According to the CCTV footage, two masked men on a motorcycle approached a stopped delivery rider completing his delivery while passersby crossed the scene. The robbers then continued to take their victim’s possessions but were then seen hugging their victim, shaking hands with him, and returning all his possessions. This bizarre turn of events has puzzled Pakistanis across the country.

The victim of the scene, Noman, started crying, and requested the robbers to return his possessions. The two men felt Noman’s plea and returned his money. The mixed emotions of kindness, adversity, and sensitivity have made this one of the most-watched and talked about videos online over the last week.

In his own words, Noman said: “I was confused for a second, though they were people I know because they approached me saying ‘Salam’ and ‘How are you?’ etc. When I realized what just happened and saw them leaving I asked them for my phone and money back, I also teared up, which is probably why those guys felt bad for me and returned everything.”

When reached for comment, foodpanda’s CEO Nauman Sikander Mirza said: “Riders are essential frontline workers and our heroes. They brave difficult conditions every day to deliver vitally needed food and groceries to your home so you can avoid going out and lessen the risk of Covid-19 for you and your family. In this instance, I am relieved that Noman is safe and his possessions were returned, but I urge the authorities to do more for the protection of our hard-working heroes.”

Nauman Mirza also shared that foodpanda already provides all its delivery riders road safety training, Covid-19 protection gear, health insurance, and accidental death coverage. Insurance coverage is free of cost for all riders.

In incidents of criminal activity, if a rider is mugged, he/she has the provision to go to the rider ticketing platform where the rider needs to provide a copy of the valid FIR of the incident. Upon provision of the valid FIR, the looted amount is waived off from the rider, which is completely borne by foodpanda, in order to protect the rider from financial losses.

Each rider operates in a limited zone of 4-5 km radius so as to save their fuel cost with a designated department dealing with rider compensation which closely monitors rider’s earnings; with bonuses being provided regularly. Amidst COVID, where organizations laid off their resources, foodpanda was one of the few companies in Pakistan to provide earning assistance and ration support to their riders in areas where operations were halted due to the lockdown.

As Pakistan's leading food delivery company, foodpanda ensures the safety and security of its fleet of more than 15,000 riders across the nation. For now, it’s nice to see that even Pakistani robbers have a heart and sensitive spot for people earning an honest living.

Daily Pakistan Global Web Desk


PKR exchange rate to US dollar, Euro, Pound, Dirham, and Riyal - 21 Feb 2024

Pakistani currency remains stable against US dollar and other currencies in the open market on February 21, 2024 (Wednesday).

US Dollar rate in Pakistan

In the open market, the US dollar was being quoted at 279.6 for buying and 282.4 for selling.

Euro comes down to 300 for buying and 303 for selling while British Pound rate stands at 350.5 for buying, and 354 for selling.

UAE Dirham AED hovers at 76.15 whereas the Saudi Riyal saw slight increase, with new rates at 74.35.

Today’s currency exchange rates in Pakistan - 21 Feb 2024

Source: Forex Association of Pakistan. (last update 09:00 AM)
Currency Symbol Buying Selling
US Dollar USD 279.6 282.4
Euro EUR 300 303
UK Pound Sterling GBP 350.5 354
U.A.E Dirham AED 76.15 76.9
Saudi Riyal SAR 74.35 75.1
Australian Dollar AUD 181 183
Bahrain Dinar BHD 743.32 751.32
Canadian Dollar CAD 207 209
China Yuan CNY 38.89 39.29
Danish Krone DKK 40.38 40.78
Hong Kong Dollar HKD 35.74 36.09
Indian Rupee INR 3.37 3.48
Japanese Yen JPY 2.10 2.18
Kuwaiti Dinar KWD 902.41 911.41
Malaysian Ringgit MYR 58.6 59.2
New Zealand Dollar NZD 171.68 173.68
Norwegians Krone NOK 26.43 26.73
Omani Riyal OMR 725.96 733.96
Qatari Riyal QAR 76.76 77.46
Singapore Dollar SGD 207 209
Swedish Korona SEK 26.53 26.83
Swiss Franc CHF 316.9 319.4
Thai Bhat THB 7.93 8.08


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