Numbers don't matter but customer satisfaction does, says Huawei’s Kevin Ho

12:00 PM | 23 Oct, 2018
Numbers don't matter but customer satisfaction does, says Huawei’s Kevin Ho
LONDON – Chinese smartphone manufacturer Huawei has recently launched its flagship Mate 20 series with a commitment to provide better services to the tech-savvy consumers.

In a media interaction with newsmen in London, Kevin Ho, president of the handset product line at Huawei consumer business group, highlighted that the smartphones of the company were being welcomed by the consumers which was welcoming, prompting the firm to work hard.

Huawei has a fast business growth in Pakistan in the Asian region and the company is getting a good response from Malaysia, Thailand and Sri Lanka as well, said Ho.

“How we can get consumer satisfaction is the most important thing for us,” said the official.

On a query regarding the competitors the company is facing, the official underscored that he was not looking forward to competing with peers; instead, consumer satisfaction is the benchmark.

Moreover, regarding the title of world’s second largest smartphone manufacturer achieved by the Huawei, the company’s representative said, 'The most important thing for us that our technology and smartphones are welcomed by customers and we don’t believe in numbers.'

Over the question of upgraded AI technology used in Mate 20 series, Ho said that the company has improved the AI feature in Mate 20 series by using the latest chipset Kirin 980 that works perfectly and enhance the AI experience for users.

When asked about what is the secret behind Huawei’s success, Kevin Ho highlighted that the company invests 10% of its annual revenues in R&D to develop the best technology to meet the consumers’ demand to ultimately provide them smartphones with the best performance, long-lasting battery life, and the best cameras.

When asked about the marketing strategy in countries where Korean and US tech companies are dominating, he explained that, other than smartphones, Huawei is already working with many European telecommunication companies for 20 years and is the largest manufacturer for the telecommunication equipment.

For smartphone business, we believe that we are little far behind but with the launch of the new Mate 20 series we are hoping to dominate, claimed the official.

Regarding the newly launched Mate 20 series, the top official said that the Huawei had customized Mate 20 series to be the best ‘mate’ of consumers, accompanying and empowering them to enjoy a rich, more fulfilled life with their higher intelligence, unparalleled battery life, and amazing camera performance.

Usman Mujib Shami is the Executive Editor of Daily Pakistan. He did his Masters in international Business from Hult University and his Bachelors from Institute of Business Administration, Karachi.


Rupee exchange rate to US Dollar, Euro, Pound, Dirham, and Riyal - 25 Feb 2024 forex rates

Pakistani rupee remains stable against US dollar in the open market on February 25, 2024 (Sunday).

US Dollar rate in Pakistan

In the open market, the US dollar was being quoted at 279.5 for buying and 282.55 for selling.

Euro currently stands at 302 for buying and 305 for selling while British Pound rate stands at 352.5 for buying, and 356 for selling.

UAE Dirham AED hovers at 76.1 whereas the Saudi Riyal saw slight increase, with new rates at 74.35.

Today’s currency exchange rates in Pakistan - 25 Feb 2024

Source: Forex Association of Pakistan. (last update 09:00 AM)
Currency Symbol Buying Selling
US Dollar USD 279.5 282.55
Euro EUR 302 305
UK Pound Sterling GBP 352.5 356
U.A.E Dirham AED 76.1 76.8
Saudi Riyal SAR 74.35 75.1
Australian Dollar AUD 181 183
Bahrain Dinar BHD 743.88 751.88
Canadian Dollar CAD 207 209
China Yuan CNY 38.89 39.29
Danish Krone DKK 40.38 40.78
Hong Kong Dollar HKD 35.76 36.11
Indian Rupee INR 3.37 3.48
Japanese Yen JPY 2.10 2.18
Kuwaiti Dinar KWD 908.79 917.79
Malaysian Ringgit MYR 58.6 59.2
New Zealand Dollar NZD 171.68 173.68
Norwegians Krone NOK 26.43 26.73
Omani Riyal OMR 726.53 734.53
Qatari Riyal QAR 76.76 77.46
Singapore Dollar SGD 207 209
Swedish Korona SEK 26.53 26.83
Swiss Franc CHF 317.87 320.37
Thai Bhat THB 7.79 7.94


Follow us on Facebook

Follow us on Twitter

Sign up for Newsletter