The Civil Aviation Authority (CAA) has unveiled new boarding guidelines aimed at resolving issues related to Passenger Name Record (PNR) discrepancies, effective immediately.
The CAA’s latest directive mandates that passengers cannot be denied boarding due to differences in PNR details between the time of booking and the actual travel. This decision follows numerous complaints from travelers who faced boarding denials because of such discrepancies.
In response, the CAA has instructed all airlines to adhere strictly to this new rule, ensuring that PNR discrepancies no longer prevent passengers from boarding their flights. Airlines are also required to update their PNR policies on their websites to enhance transparency and minimize inconvenience for travelers.
Furthermore, travel agents are expected to align with these new guidelines during the booking process to prevent boarding issues. By implementing these measures, the CAA aims to streamline the boarding process and improve overall passenger experience.
These updates are part of the CAA’s broader efforts to address passenger grievances and ensure a smoother travel experience.
