LAHORE – The ‘Maryam ke Dastak’ initiative, launched by the Chief Minister of Punjab (CM) Maryam Nawaz and executed by the Punjab Information Technology Board (PITB), has transformed public service delivery across the province while also creating jobs for individuals interested in becoming a Dastak facilitator.
More than 150,000 citizens have downloaded the ‘Dastak Doorstep Services app to obtain critical documents directly at their doorsteps. Services can be requested online or through the 1202 helpline. Trained ‘Dastak Facilitators’ deliver the services to citizens’ doorsteps and earn a livelihood through a commission-based model.
Since its launch on June 4, 2024, the program has rapidly expanded from offering ten essential public services in the Lahore district to over 60 services across 11 districts within three months. The app offers services related to Driving Licenses, the Police Department, the Excise and Taxation Department, Local Government, the Board of Revenue, the Lahore Development Authority (LDA), the Social Welfare Department, and the Livestock and Dairy Development Department, among others.
In this regard, PITB Chairman Faisal Yousaf stated, “The ‘Maryam ke Dastak’ initiative is setting new benchmarks for public service delivery in Punjab, ensuring convenience, transparency, affordability, and broad access. Citizens can also register as facilitators through the Dastak Facilitator App, creating further employment opportunities.
