KARACHI: In order to ensure uninterrupted availability of Automated Teller Machine (ATM) services on the occasion of Eid-ul-Fitr, the State Bank of Pakistan (SBP) has advised all commercial banks to take necessary measures for facilitation of the general public.
The ATM sites of commercial banks will be examined by inspectors of the State Bank and verification teams of the central bank’s Banking Service Corporation (BSC) field offices during the period from 1st July 2016 till 10th July 2016 to verify their operational status.
In view of the extended Eid holidays, banks have also been advised to intimate SBP BSC Field Offices, in advance, about the extra cash that they may need so that adequate arrangements could be made for replenishing ATMs during the holidays.
Banks will also make certain that in addition to ATMs, continuous services are also available on Point of Sale (POS) and other Alternate Delivery Channels (ADCs).
Banks have also been instructed to ensure that dedicated teams are available for timely resolution of ATM related complaints, and that contact numbers of banks’ Helpline are prominently displayed on ATM vestibules and advertised in print media.
Also, call centers of commercial banks will remain available 24/7 for quick resolution of all customer complaints.
Being cognizant of the needs of the public in general and business community in particular, SBP has already instructed all commercial banks to remain open on 2nd and 9th July to facilitate members of the general public.