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Girl takes to Twitter to claim how Telenor is 'scamming' its loyal users

04:02 PM | 11 Jan, 2019
Girl takes to Twitter to claim how Telenor is 'scamming' its loyal users
LAHORE - Mobile companies have stayed by us through thick and thin. Through boring nights they have provided us packages that make our nights pass by chatting away. Through boring weddings, they have provided us with data packages that make us rule the internet for hours. Would you believe if someone claims you are being scammed by your beloved mobile company?

Hija Kamran from Karachi claims that Telenor is ardently scamming its users.

https://twitter.com/hijakamran/status/1082693833199181826

https://twitter.com/hijakamran/status/1082693996533690369

Hija says everytime she receives a particular message, she gets charged with 0.75 PKR for no reason. She checks her credit that has been cut automatically.

https://twitter.com/hijakamran/status/1082694178784583681

She has an app that does not charge fee for checking balance. Therefore, there is no explanation as to where the amount goes and why?

https://twitter.com/hijakamran/status/1082694339560640512

https://twitter.com/hijakamran/status/1082695612481585158

https://twitter.com/hijakamran/status/1082694961835970560

Hija claims to not be using mobile data at all, therefore, she is not content with the fact that she is getting messages implying her network's data to be active.



Hija later informed in an update that she received a call from the Telenor's tech team which explained that data activity on her number is the cause of the messages. Hijah still denied the usage of mobile data.

https://twitter.com/hijakamran/status/1082964591611707392

Telenor was adamant that they are ensuring "transparency".

https://twitter.com/telenorpakistan/status/1082976814799224832

Telenor further insisted on helping Hija find a solution but did not admit to any fault at their part.

https://twitter.com/telenorpakistan/status/1082977065740259328

When DailyPakistan contacted the cellular giant for the clarification. The company proposed a solution for their valued customers.

Clarification:


"In order to provide services transparently by keeping its valued customers informed about their usage. In the absence of a data, bundle users are charged PKR 0.75/64kbps and an SMS is sent to keep the users informed about this deduction.



In order to ensure there is no disruption in internet connectivity, some handset manufacturers provide the feature of automatic switching to mobile data in case WiFi connectivity is weak or unavailable.

For the benefit of customers who intend to avoid automatic switching to data from WiFi, there's a simple setup to disable the auto Network Switch Setting on Andriod smartphones.



From a Home screen navigate: Apps   > Settings.


  • From the Wireless and networks section, tap Wi-Fi.

  • Tap More.

  • Tap Advanced.

  • Tap Smart network switch to turn off

  • If presented with the “Mobile data may be used to maintain a stable Internet connection. This may result in additional charges depending on your payment plan” prompt, tap OK to continue





Or





  • From a home Screen Navigate Apps and Select Settings

  • From the Connections Tab Select Wifi

  • Select Advanced

  • Turn off ‘Switch to mobile Data Option'”



 So there you have it, while you are indeed charged the Rs. 0.75/- for your data usage which in turn generates a text message alerting you on your cellphone, this happens only in the absence of a data bundle," according to Telenor.


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PKR exchange rate to US dollar, Euro, Pound, Dirham, and Riyal - 21 Feb 2024

Pakistani currency remains stable against US dollar and other currencies in the open market on February 21, 2024 (Wednesday).

US Dollar rate in Pakistan

In the open market, the US dollar was being quoted at 279.6 for buying and 282.4 for selling.

Euro comes down to 300 for buying and 303 for selling while British Pound rate stands at 350.5 for buying, and 354 for selling.

UAE Dirham AED hovers at 76.15 whereas the Saudi Riyal saw slight increase, with new rates at 74.35.

Today’s currency exchange rates in Pakistan - 21 Feb 2024

Source: Forex Association of Pakistan. (last update 09:00 AM)
Currency Symbol Buying Selling
US Dollar USD 279.6 282.4
Euro EUR 300 303
UK Pound Sterling GBP 350.5 354
U.A.E Dirham AED 76.15 76.9
Saudi Riyal SAR 74.35 75.1
Australian Dollar AUD 181 183
Bahrain Dinar BHD 743.32 751.32
Canadian Dollar CAD 207 209
China Yuan CNY 38.89 39.29
Danish Krone DKK 40.38 40.78
Hong Kong Dollar HKD 35.74 36.09
Indian Rupee INR 3.37 3.48
Japanese Yen JPY 2.10 2.18
Kuwaiti Dinar KWD 902.41 911.41
Malaysian Ringgit MYR 58.6 59.2
New Zealand Dollar NZD 171.68 173.68
Norwegians Krone NOK 26.43 26.73
Omani Riyal OMR 725.96 733.96
Qatari Riyal QAR 76.76 77.46
Singapore Dollar SGD 207 209
Swedish Korona SEK 26.53 26.83
Swiss Franc CHF 316.9 319.4
Thai Bhat THB 7.93 8.08

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