Prioritizing customer care: vivo's unwavering dedication to excellence

03:54 PM | 3 Mar, 2023
Prioritizing customer care: vivo's unwavering dedication to excellence

LAHORE - With unwavering passion and a customer-centric approach, vivo has established itself as a leading technology brand in Pakistan within a mere 5-year span.

Driven by a commitment to bring cutting-edge innovations to local users, the company continuously strives to enhance its offerings, from elevating camera quality to introducing innovative technology and breaking new ground in design.

 At the heart of it is the desire to make a difference in users’ lives, contribute to a brighter future and push the boundaries of what's possible in the smartphone industry with care and pride in every step. 

In pursuit of excellence and market dominance, vivo implements several key strategies to foster positive brand recognition and endear itself to its valued customers. These measures include:

Embracing the Balance of Local and Global Reach

Adhering to the 'More Local, More Global' approach, vivo is a brand that values and embraces local talent, culture, and consumer preferences. The company has collaborated with famous local talent, including Babar Azam, who recently served as a brand ambassador and youth icon for the launch of V25 5G and V25e, the latest smartphones from the V Series. 

Babar Azam is a renowned youth icon and captain of the Pakistan team. He played a crucial role in representing the modern smartphone user while contributing to the successful V25 Series launch through his charismatic presence.

Since vivo’s inception in Pakistan, the brand has been fostering local engagement and delivering personalized solutions to enhance consumers' lifestyles. In line with the ‘Made in Pakistan’ initiative, the brand invested $10 million to establish a domestic Production Base in 2021, demonstrating its commitment to supporting the country and contributing to the development of the local economy. This investment has also helped to empower the local workforce and reinforce vivo's presence in Pakistan.

Mr. Zohair Chohan, Director Brand Strategy at vivo Pakistan, said, “We have made a thrilling impact in Pakistan, customizing our innovative advancements to cater to the unique needs of the local market. We feel honoured to provide the latest technologies to our valued customers, driven by our unwavering commitment to the BENFEN philosophy of doing what is right and enriching people's lives. We are proud to serve the region with the latest innovations and deeply grateful for the trust and support shown by our local users. We will continue to meet the dynamic demands of the region and remain steadfast in our efforts to enhance our offerings and capabilities with a compassionate and caring approach at the forefront of our minds”

Enhancing Product Excellence — A Commitment to Elevated Quality 

Pakistan's youth is making a bold statement with self-expression, using images and videos to showcase their unique personalities. vivo is proud to be part of this creative movement with the latest V25 Series. 

With the vivo V25 5G and V25e, users can capture their individuality with high-quality cameras and fashion-forward designs. The 64MP OIS Ultra-Sensing Rear Camera on both models, and the 50MP AF HD Portrait front camera on the V25 5G, are designed to deliver stunning images. Hybrid Image Stabilization ensures clear videos, while the V25e boasts a 32MP FF front camera. Moreover, the Vlog Movie feature with built-in templates is perfect for professional vloggers and bloggers — allowing them to unleash their creativity.

The Color-Changing Glass technology and Fluorite AG Glass in the V25 Series bring a visually stunning experience — making it the perfect fashion accessory for style-conscious users. With care and pride, vivo is committed to empowering people to express themselves with confidence.

Elevated Customer Service for an Uninterrupted User Experience

As a brand that prioritizes customer care, vivo prioritizes delivering outstanding care. With 18 service centers and 9200+ retail stores across the country, vivo ensures a smooth experience for customers by quickly resolving smartphone issues.

To further improve the customer experience, vivo celebrates ‘Service Day’ each month with free after-sales services and offers. The brand's knowledgeable customer service team is also available for inquiries on WhatsApp, Facebook and email for quick and efficient responses.

Being a consumer-centric brand, vivo aims to keep bringing technologically innovative products and providing best customer service for Pakistani users.


Pakistani rupee remains stable against US Dollar, Euro, Pound, Riyal and Dirham; Check forex rates

Pakistani rupee remained stable against the US dollar, and other currencies in the open market on Friday.

Dollar Rate in Pakistan Today

On Friday, the US dollar remained stable and was being quoted at 283.2 for buying and 286.15 for selling.

Euro comes down to 308 for buying and 311 for selling. British Pound rate dropped to 358.5 for buying, and 362 for selling.

UAE Dirham AED witnessed slight drop and new rate stands at 77.4 whereas the Saudi Riyal remained stable at 76.

Today's currency exchange rates in Pakistan - 8 December 2023

Source: Forex Association of Pakistan. (last update 09:00 AM)

Currency Symbol Buying Selling
US Dollar ‎USD 283.2 286.15
Euro EUR 308 311
UK Pound Sterling GBP 358.5 362
U.A.E Dirham AED 77.4 78.1
Saudi Riyal SAR 76 76.8
Australian Dollar AUD 187.2 189
Bahrain Dinar BHD 757.23 765.23
Canadian Dollar CAD 209 211
China Yuan CNY 39.89 40.29
Danish Krone DKK 41.19 41.59
Hong Kong Dollar HKD 36.41 36.71
Indian Rupee INR 3.42 3.53
Japanese Yen JPY 1.39 1.45
Kuwaiti Dinar KWD 921.71 930.71
Malaysian Ringgit MYR 61.02 61.62
New Zealand Dollar NZD 174.54 176.54
Norwegians Krone NOK 26.05 26.35
Omani Riyal OMR 739.62 747.62
Qatari Riyal ‎QAR 78.22 78.92
Singapore Dollar SGD 211 213
Swedish Korona SEK 27.12 27.42
Swiss Franc CHF 324.94 327.44
Thai Bhat THB 8.06 8.21

Gold prices in Pakistan increase; Check out latest rates here

Gold price in Pakistan increased as the yellow metal witnessed an upward trend in the international market.

Gold Rates in Pakistan Today - 8 December 2023

On Friday, the price of a single tola of 24-karat gold stands at Rs217,400 and 10 grams of 24k gold costs Rs186,390.

Single tola of 22 Karat Gold costs Rs199,282, 21 karat rate for per tola is Rs190,225 and 18k gold rate is Rs163,050 each tola.

In the global market, gold prices hover at around $2026, gaining $8.30 on Friday.

Today Gold Rate in Pakistan

Today Gold Price in Pakistan (8 December 2023)

City Gold Silver
Lahore PKR 217,400 PKR 2,583
Karachi PKR 217,400 PKR 2,583
Islamabad PKR 217,400 PKR 2,583
Peshawar PKR 217,400 PKR 2,583
Quetta PKR 217,400 PKR 2,583
Sialkot PKR 217,400 PKR 2,583
Attock PKR 217,400 PKR 2,583
Gujranwala PKR 217,400 PKR 2,583
Jehlum PKR 217,400 PKR 2,583
Multan PKR 217,400 PKR 2,583
Bahawalpur PKR 217,400 PKR 2,583
Gujrat PKR 217,400 PKR 2,583
Nawabshah PKR 217,400 PKR 2,583
Chakwal PKR 217,400 PKR 2,583
Hyderabad PKR 217,400 PKR 2,583
Nowshehra PKR 217,400 PKR 2,583
Sargodha PKR 217,400 PKR 2,583
Faisalabad PKR 217,400 PKR 2,583
Mirpur PKR 217,400 PKR 2,583


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