SIALKOT – A consumer court in Pakistan’s city, Sialkot has hit a UAE-based international airline with a hefty fine following complaints of poor service.
The case involves Fatima Saba, a Sialkot resident who had booked a flight from Faisalabad to Istanbul (Turkey) scheduled for April 17, 2024.
According to the details, when Saba arrived at the airport, she was shocked to find out that her flight had been canceled. As per the complaint, the airline failed to notify her in advance, did not offer a rescheduled flight, and refused to refund her ticket.
Saba presented all the relevant documents to support her claim, and the court reviewed the case thoroughly. After going through the documents, Presiding Officer Gulzar Ahmed Khalid announced the verdict, imposing a hefty 100,000 fine on the airline for its negligence.
In addition to the fine, the court ordered the airline to refund the full ticket cost of Rs1,67,305 to Saba. The airline is also required to cover Rs50,000 in legal fees and an additional Rs15,000 for miscellaneous expenses incurred by the consumer, Dawn News reported.
The name of the airline was not revealed; however, the case is somewhat unique in the sense that a consumer court in the country imposed a fine on a foreign airline.
