ISLAMABAD – Pakistan International Airlines (PIA) has sparked the fear of flight delays among hundreds of its passengers at Islamabad International Airport due to technical glitches in the operation of a newly launched system for air ticket reservations.
The national flag carrier on Wednesday launched a new online ticket reservation system and replaced the old US-based global online ticket reservation system – SABRE with Turkish company’s HITIT.
However, the PIA staff is unaware of how to operate the new system properly and manual boarding cards were issued which caused problems for passengers prompting delays in some flights.
https://twitter.com/Maria_Memon/status/1040828997637156865
The airline staff will be using HITIT’s Crane Solutions for reservations, inventory control, ticketing and check-in procedures, flight operations, scheduling, revenue management, accounting and crew management.
However, PIA has requested its passengers for their cooperation in case of any problems or inconvenience during booking and check-in issue.
https://en.dailypakistan.com.pk/pakistan/passengers-in-limbo-as-pias-sabre-system-goes-down/
This is not the first time passengers are facing delays and issues, as last month PIA’s SABRE system had gone down which caused a delay in the airlines’ flights all over the world.
